On December 5, 2016, the court approved the settlement.Īlorica's primary headquarters are in Irvine, California, although the company operates call centers throughout the U.S. ![]() After 21 months, they returned to negotiations and this time reached a successful settlement. ![]() The two sides had reportedly tried to work with a mediator to resolve claims in 2013 but could not reach an agreement. Alorica denied liability but agreed to settle the lawsuit for around $9.25 million. Alorica is one such company that has recently settled a lawsuit filed by its employees.Īccording to reports, in May 2016, Alorica agreed to settle a lawsuit filed by customer service representatives who alleged they should have been paid for time spent involved in work-related activities before and after their scheduled shifts. These wage and hour lawsuits allege call center employees are forced to work before and after their shifts logging onto and off of computer systems but are not properly paid for their time, which in some cases amounts to overtime. ![]() Sacramento, CACall center employees who allege they are not properly paid California overtime and are not properly paid for all hours worked have been filing lawsuits against companies they allege make them work off-the-clock.
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